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Factories

infrastructure_timeout

The task was forcibly terminated because it remained active past the maximum allowed runtime. Retry the task or contact support if it persists.

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The infrastructure_timeout error occurs when a cloud agent task runs past the platform’s maximum allowed runtime and is forcibly terminated.

Details

Section titled “Details”
  • HTTP Status: 500 Internal Server Error
  • Retryable: No
  • Task State: ERROR

When does this occur?

Section titled “When does this occur?”

This error is returned when:

  • The task runs longer than the platform’s maximum allowed runtime and is terminated by the periodic stale-task cleanup job
  • The agent process never reports a terminal status within that window (for example, the process is hung or stuck on a long-running command)
  • A networking or infrastructure issue causes the task to stall silently without reporting completion

Example response

Section titled “Example response”
{
  "type": "/factories/api-and-sdk/troubleshooting/errors/infrastructure-timeout/",
  "title": "The task exceeded the maximum allowed runtime and was terminated.",
  "status": 500,
  "instance": "/api/v1/agent/tasks",
  "error": "The task exceeded the maximum allowed runtime and was terminated.",
  "retryable": false,
  "trace_id": "abc123..."
}

How to resolve

Section titled “How to resolve”
  1. Retry the task. If it consistently times out, break the work into smaller, shorter-running subtasks or reduce the scope of the prompt.
  2. Review the environment configuration for setup commands or MCP servers that block on user input, long downloads, or unresponsive network calls.
  3. Contact Warp support and include the trace_id from the error response if the issue persists.
Section titled “Related”